Browse Our FAQ Before You Contact Support
Most account questions have a quick answer here, so this FAQ is the first place to check. We've organized it around the steps that actually matter: opening your account, choosing PayPal, Venmo, or Play+ for your first deposit, completing identity verification, and understanding how cashouts process. State eligibility comes up often too — access depends on where you are and what your
state permits, so we've covered that directly rather than making you hunt for it. Chicago and Los Angeles players have both flagged the same handful of questions repeatedly, which shaped what you see here. If the FAQ doesn't cover your issue, our support team is reachable by live chat and email with trained agents who can pull up your account and act
on it. We also keep this page current when our processes change, so the answers reflect how things actually work right now, not how they worked six months ago.
- PayPal
- Venmo
- Play+
- Live Chat
- State Eligibility